Success stories
Claripoint currently serves more than 200 organisations in 7 countries, varying from small organisations with no more than 3 or 4 employees through to global businesses. Our customers operate in a multitude of industry sectors and virtually all use our applications in unique ways.
Below are a few examples of current customers and how they are using Claripoint applications.
Case Study 1
The Claripoint technology enables clinicians to engage with iLab from remote locations to get a better understanding and share hospital data. Better use and understanding of hospital data is the main objective. Although Claripoint's inherent technology provides a high degree of security, SSL (128 bit) encryption and password code protected login process have been implemented for added protection. Case Study 2
Iomega primarily uses Claripoint in the sales environment. It enables managers to brief their sales teams remotely saving time and money. Iomega also use Claripoint to give their customers' calls more impact, helping them illustrate sometimes complex concepts on a 1 to 1 basis which has led to increased sales productivity. Case Study 3
Reed Business Information is the publisher of the leading online business directory Kompass, which lists details on 1.9 million businesses in over 70 countries. Reed Business Information is a division of the FTSE 100 listed Reed Elsevier Group plc, one of the largest publishing houses. Reed's sales force use Claripoint to show prospects their products during outbound calls. Claripoint enables the sales person to get key information in front of the prospect within a few seconds and give live demonstrations of the on line Kompass database. This has enabled the sales person to impress prospects in getting key sales messages across and getting the prospect to agree to a meeting to close the business. Case Study 4
Time and work load pressures often hinder doctors from being able to travel to conferences and be up to date with current thinking in a particular medical field. In conjunction with Doctors.net.uk and the Department of Health, Claripoint have provided Doctors within the NHS with the Playback, an application that records Expert presentations and makes the information available to Doctors throughout the country via the internet. Claripoint is also used for live remote briefings from senior managers and executives. The technology allows Doctors and health specialists to have interactive "real time" presentations without having to leave their surgeries or hospitals. Case Study 5
The journals subscription base consists of treatment providers (agencies and private practitioners), purchasers (drug action teams, probationers and psychiatrists) and influencers (governments & media) and other world leading experts in the field of drug addiction causes and treatments. The first UK/European Symposium on addictive disorders (UKESAD) was held in May 2004 and was organised and run by ARF in partnership with other leading charities. ARF wanted to capture the key speakers and make complete presentations, including PowerPoint slides available online and on CD for training purposes. Claripoint won the contract for a complete "turnkey" solution from capturing the speakers on audio and video, through to digitising and encoding the content for publication. Sales of the presentations will enable ARF to continue its valuable work, which includes operations support lines for those trying to tackle their addictions. Case Study 6
Their syndication programs attract clients of diverse economic levels from all parts of the world. They have offices in Asia, Ireland, and Australia and are part of the Australia Land Bank Group. Premier Land saw the Claripoint technology being used as a sales tool within Reed and immediately saw the benefits of using Claripoint to do presentations with their prospects anywhere in the world in selling land in conjunction with Google Earth. They also use Claripoint technology in sharing detailed maps in real time and information from the land registry offices and legal documents to aid transactions. Claripoint designed an end to end solution complete with branding to make the technology look like their own solution. Case Study 7
Gazetteers.com is currently used daily by 50% of UK travel agents, and this figure is increasing fast. In addition, well known websites including virgin.net, thisistravel.co.uk, and holidayextras.com purchase content from TW Group to enhance their consumer sites. Gazetters.com use Claripoint technology to share their unique unbiased travel data in real time to UK travel agents and prospect clients. This has enabled Gazetteers to get their information to their prospects fast and as a result have increased their sales and productivity. Case Study 8
In 1996, their engineers created the web call-back technology now known as ButtonTel. Over the last 8 years they have delivered call-back solutions in the business-to-business and business-to-consumer markets including some of the most used websites in Britain. ButtonTel use Claripoint and have also rebranded it for their own solution called "multisight" to show their customers in real time how ButtonTel works using a variety of presentation tools to explain quickly and gain a sale there and then on a 1 to 1 basis. Claripoint has also integrated ButtonTel into their web conferencing platform where customers can do a call-back and receive a presentation on demand. Case Study 9
LINK Conference Service is based in Seattle, USA and was founded in 1994 by Mary Jo Ryan. Her goal was to provide reliable, quality and cost-effective conferencing solutions for corporations, law firms and associations. The key to LINK's success is "Above and Beyond the Call" support. LINK's 94% customer retention rate, compared to the Telecommunication Industry standard of 60%, is proof that LINK goes "Above and Beyond the Call" for customer satisfaction. At the time, Mary Jo was traveling frequently; the business world was expanding into a global market and people were looking for more efficient ways to communicate. LINK met this challenge using leading conferencing technology and full-service solutions delivered with unparalleled customer support. Since its inception, LINK has grown and innovated the industry, providing expert audio conferencing options as well as sophisticated web-based platforms. Today, LINK has the advantage of 10+ years in the industry. The insight gained from this experience has helped LINK evolve into a leading global provider of conferencing services. Link use the Claripoint technology and have effectively rebranded as their own and call it "Web Link Live". They were attracted to us for the simplicity of how Claripoint works but were especially impressed that all our tools need no download from the audience side. They also use Claripoint Playback product called enlive which records all audio and visual content synched together to create virtual presentations if the client had missed the live presentation. See below what their customers think. LINKing up with ASTD: What we learned
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The
Royal College of Physicians Information Laboratory iLab is a pilot
project funded by the Department of Health and Welsh Assembly Government.
Its function is to enable direct access to centrally held hospital
activity data from England and Wales for use by clinicians.
Iomega
are a leading provider of data storage and are based in California,
USA and have business operations worldwide.
Doctors.net.uk
is the UK leading portal for knowledge bank services, advice and
networking to the medical profession. Doctors.net.uk also works
closely with the General Medical Council, the Department of Health
and the National Health Service.
UK/European
Symposium on Addictive Disorders and Addiction Today is published
by the Addiction Recovery foundation (ARF) and is the leading UK
and European publication for the treatment of drug addiction.
Headquartered
in Manchester, England, Premier Land develops and manages structured
opportunities for individuals or groups to purchase strategic positioned
land with the potential for development. Premier has the ability
to identify growth patterns and source undeveloped land that is
desirable to developers.
Gazetteers.com
is part of Reed International and supplies the UK travel industry
with unique and unbiased travel data. Invaluable to travel agents
and travellers alike, their data ranges from detailed country information
such as health and visa requirements, to independently researched
resort and accommodation reviews, and "who goes where"
guides of UK tour operators.
ButtonTel
is part of ComXo, a company dedicated to delivering exceptional
communication services and technologies that are available any time
anywhere. They have over 14 years' experience in providing excellent
service to their thousands of clients worldwide.